Frequently Asked Questions
Here you’ll find answers to common questions about our caffeine pouches and other products. We’ve gathered the essentials to help you get the most out of Caffinity.
USE
What are caffeine pouches?
Caffeine pouches are small bags that you place under your lip, allowing caffeine to be absorbed through your gums. They’re smokeless, discreet, and an easy way to get an energy boost without drinking coffee or energy drinks.
Who are caffeine pouches for?
Our products are intended for recreational use by adults aged 18 and over. We strongly advise against use by anyone under 18 or pregnant.
How do I use caffeine pouches?
Simply place a pouch between your upper lip and gums. After a few moments, you’ll feel a tingling sensation as the caffeine begins to absorb.
How long do I leave a caffeine pouch in?
Most users enjoy a pouch for 20–40 minutes, though the effect can last up to an hour.
Where can I use caffeine pouches?
Caffeine pouches are discreet and smoke-free, meaning you can use them almost anywhere — at work, while traveling, or on the go.
What happens if I swallow a caffeine pouch?
Caffeine pouches are not designed for digestion. If you accidentally swallow one, we recommend contacting a doctor.
How should I store caffeine pouches?
For best quality, store pouches in a cool, dry place. Once opened, we recommend using them within a few days for maximum freshness.
Can I chew caffeine pouches?
No. Our products are designed to be used by placing the pouch under your lip. They are not meant to be chewed.
How often can I use caffeine pouches?
That depends on your personal caffeine tolerance. We recommend being mindful of your total daily caffeine intake from all sources (coffee, energy drinks, etc.).
What ingredients are in caffeine pouches?
Caffeine pouches typically contain caffeine, plant-based fibers, flavorings, and sweeteners. All ingredients are EU-approved and widely used in food products.
ORDER & DELIVERY
There is a problem with a product I ordered. What should I do?
Contact our customer service and we’ll help you find a suitable solution.
Can I track my order?
Yes. Once your order has been packed, you’ll receive an email or SMS with delivery details and a tracking link.
I have received a discount code, how do I use it?
You can enter your discount code during checkout.
I placed an order but have not received a confirmation.
Please check your spam folder first. Also confirm whether the payment has gone through. If it has and you still haven’t received confirmation, contact customer service.
My package was damaged during delivery.
If the products are damaged or missing, please contact customer service directly and we’ll help you sort it out.
I am not satisfied and want to return or exchange my products.
You can return products within 14 days of receiving them. Returns can be arranged via our return portal using your zip code and order or tracking number. See our return policy for full details.
I entered the wrong delivery address! What now?
Contact us as soon as possible. We’ll do our best to update your order before it ships.
OTHER
Is the use of caffeine pouches legal?
Yes. Our products contain caffeine and other approved food-grade ingredients. They are not illegal, but please note that laws vary by country. Every order is placed at the buyer’s own risk, as we cannot monitor regulations in all EU countries at all times.
I am pregnant, can I use caffeine pouches?
We strongly advise against it. Caffeine can be harmful during pregnancy.
Where can I go for other questions?
For any other questions, feel free to contact us by email at hello@caffinity.eu or through our contact form.